Design Prescription Helper App for patient to get pills more efficiently

The prescription flow has remained paper work for decades. Its redesign is an opportunity to improve the user flow infrastructure in one of the biggest cities in Taiwan, which could decrease pollution, provide access to better education and employment opportunities, improve the health of millions of citizens and potentially save the economy an enormous amount of money.

My role: Product Designer, 2014 - 2016

Prescription UX design

Research

Continuous prescription for chronic diseases

Continuous prescription, usually, people can take drugs for 3 months, maximum receive 4 times. Beside first time, the second, third and fourth user can go to other clinic or hospital to receive the drugs.

Find problems

For the prescription issue, there are 3 main problems base on the interview with some pharmacists and users.

  1. People took drug of prescription average time is 5hr in process.
  2. 86.5% of people return to original hospital to take drugs.
  3. There are 6500 of people lost prescription per month.
prescription-helper-background

Every time is a long journey, some people don’t know or don’t trust the quality local clinic.

Interview with doctors and pharmacists

We have interviews with some doctors and pharmacists and get some feedback to design the order flow and upload prescriptions in prescriptions helper.

Through our research, we found there are not only older people but also lot of children and grandchildren usually help to own prescription to get medicine for their family needs, we try to combine more convenient tool such as e-prescription via QR-code to reduce massive upload time.

Employee in pharmacy are trying to accomplish the same things: fill prescriptions accurately and efficiently, provide high-quality patient care, and maintain a sustainable business model in which employees have good job satisfaction and customers are happy. In reality, most pharmacies operate under a model where employees spend most of their time addressing insurance issues, physician callbacks, and urgent requests. Adding more patient care services, although important, increases the workload without adding revenue. The tendency for chaos to erupt can be mitigated, however, with an improved work flow.

prescription-helper-template

Solution

  1. Integrate prescription flow as an order between pharmacies and suppliers.
  2. Highlight the knowledge and quality of pharmacy.
  3. Save their prescription on the cloud.

Design

Optimise the pharmacys workflow, medical shippingment and backend system, save the users time of process, increase traffic for the pharmacy.

Wireframe

Once the idea and rules of prescription confirmed, I started to draft order flow to make sure all information and access points of each stage for users, platform, suppliers and pharmacies.

prescription-helper-flow

This is where I do most of my critical thinking about what the user needs, and design a detailed oriented user experience. My goal is to solve all the problems before I start any visual design.

prescription-helper-upload-flow-pc

Upload flow

Visual Design

Instead of using heavy text for an overview (this is *not* the description), we use colors, fonts, and icons. And we could only fetch some representative signal for that information.

prescription-helper-backgroundprescription-helper-mockup

Validation

Result

  1. QR-code upload to save time and decrease typo rate.
  2. Orders increase 300% in first 3 months.
  3. People no need take paper prescription to clinics.